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Conflict Resolution Training

All of the following courses can be delivered with an in-house certificate (our own or joint certificated with your company) included in the price, or alternatively with a Nationally Accredited certificate from an Awarding Body for the additional cost of their exam and certification fee. (Please see the certification costs for the relevant Awarding Bodies).

personal safety training Conflict Resolution & Personal Safety Courses

Level 2 Award in Conflict Resolution and Personal Safety

This one day qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.

Course Content

• the law in relation to controlling conflict and violence in the workplace

• how to assess the risks of workplace conflict

• appropriate methods to de-escalate confrontational situations

• the importance of personal safety at work.

affiniti-course-info-personal-safety-conflict-resolution-level-2.pdf Our Level 2 Info Sheet For More Information on Personal Safety see our Self Defence Site www.self-defence-4.co.uk

Tel: 01524 220 221

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